Shipping policy

Shipping Policy

All orders are processed within 2–5 business days after payment is confirmed. Once your order has shipped, you will receive a confirmation email with tracking information.

Delivery times may vary depending on your location, carrier delays, holidays, or high-volume periods.

Please make sure your shipping address is entered correctly at checkout. HAVEN XIII is not responsible for delays or lost packages caused by incorrect address information.

If your package is marked delivered but cannot be located, please contact the shipping carrier first. If you still need assistance, contact us through our store contact page.

International customers are responsible for any customs fees, duties, or taxes required by their country.

Thank you for supporting HAVEN XIII.